Privacy Policy
Effective Date: August 19, 2026 | Last Updated: August 19, 2026
1. Overview and Scope
This Privacy Policy describes how DEFCON1 INFORMATION TECHNOLOGY LLC ("we", "us", "our", or the "Company"), located at 5728 Major Blvd, Ste 307, Orlando, FL 32819, collects, uses, and discloses your Personal Information when you visit, use our website, consult with our engineering staff, or utilize our enterprise managed IT, cybersecurity, and cloud services (collectively, the "Services").
For the purposes of this Privacy Policy, "Personal Information" means any information relating to an identified or identifiable individual, as well as data defined under applicable privacy frameworks including the California Consumer Privacy Act (CCPA/CPRA), the European General Data Protection Regulation (GDPR), and United States federal standards. We are committed to processing your data in accordance with the highest enterprise cybersecurity and data governance standards.
2. Collecting Personal Information
When you interact with our website or engage our technical services, we collect various categories of information about you, your device, and your interaction with our infrastructure:
A. Device & Telemetry Information
- Purpose of collection: To load the site accurately for you, troubleshoot network connectivity, optimize user interfaces, and perform enterprise threat monitoring.
- Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
- Personal Information collected: Version of web browser, IP address, time zone, cookie information, search terms, and how you interact with the site.
B. Consultation & Order Information
- Purpose of collection: To provide technical consultations, scope service level agreements (SLAs), process invoices, arrange for dedicated SOC/NOC onboarding, and communicate with your organization.
- Source of collection: Collected directly from you via our contact and assessment forms, email correspondence, or signed enterprise master service agreements (MSAs).
- Personal Information collected: Name, billing address, technical contact email address (such as admin@defcon1infotech.com for correspondence), company name, job title, phone numbers, and payment details.
C. Customer Support Information
- Purpose of collection: To provide enterprise technical support, resolve ticket escalations, and maintain quality assurance.
- Source of collection: Collected directly from you or authorized members of your technical staff.
- Personal Information collected: System logs, network diagnostic outputs, support ticket transcripts, and authorized user credentials.
3. Minors & Children's Privacy
Our website and IT enterprise services are directed solely to commercial entities, businesses, and adults aged 18 and older. The site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately at admin@defcon1infotech.com to request deletion.
4. Sharing Personal Information
We share your Personal Information with vetted third-party service providers and technology partners to help us provide our services and fulfill our contracts with you. For example:
- We work with hyperscale cloud infrastructure providers (such as Amazon Web Services and Microsoft Azure) to host and secure client environments under strict Business Associate Agreements (BAAs) and Data Processing Addendums (DPAs).
- We partner with cybersecurity platform providers (including CrowdStrike, Fortinet, and Cisco) to deliver endpoint detection, SIEM log analysis, and firewall threat feeds.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our legal rights.
We do NOT sell, rent, or trade your Personal Information to data brokers or unauthorized third parties for marketing purposes.
5. Behavioural Advertising & Analytics
As described above, we use your Personal Information to provide you with targeted communications or marketing materials we believe may be of interest to your enterprise. You can opt out of targeted advertising through standard industry mechanisms:
- Digital Advertising Alliance: http://optout.aboutads.info/
- Network Advertising Initiative: http://www.networkadvertising.org/managing/opt_out.asp
- European Interactive Digital Advertising Alliance: http://youronlinechoices.eu/
6. Lawful Basis for Processing (GDPR & CCPA/CPRA)
If you are a resident of the European Economic Area (EEA) or California, we process your personal information under the following lawful bases:
- Your Consent: Where you have explicitly opted in to receive communication or marketing briefings.
- Performance of a Contract: When processing is necessary to execute an enterprise IT service agreement, provide helpdesk support, or maintain network uptime.
- Compliance with Legal Obligations: To adhere to regulatory frameworks such as NIST, SOC 2, HIPAA, or federal reporting rules.
- Legitimate Interests: To secure our systems against cyber threats, improve our operational resiliency, and protect our clients' data assets.
7. Data Retention & Security Safeguards
When you request an assessment or enter into a service agreement with DEFCON1 INFORMATION TECHNOLOGY LLC, we will maintain your Personal Information and telemetry logs for our records unless and until you ask us to erase this information. Telemetry logs and backup archives are maintained in accordance with enterprise regulatory requirements (e.g. 7 years for financial and clinical records).
We implement defense-in-depth technical, administrative, and physical safeguards, including AES-256 bit encryption at rest, TLS 1.3 encryption in transit, strict role-based access control (RBAC), and continuous multi-factor authentication (MFA) across all administrative access gateways.
8. Your Privacy Rights
Depending on your jurisdiction, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will initially be processed in the United States where our primary headquarters and secure operations command are located at 5728 Major Blvd, Ste 307, Orlando, FL 32819.
9. Cookies and Tracking Technologies
A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use functional cookies to remember preferences, performance cookies to track page loads, and security cookies to authenticate authenticated sessions and prevent cross-site request forgery (CSRF).
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
10. Do Not Track (DNT) Signals
Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
11. Changes and Updates
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any revisions will be posted on this page with an updated "Last Updated" timestamp.
12. Contact Information & Inquiries
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Data Protection Officer by email at admin@defcon1infotech.com or by mail using the details provided below: